Returns Policy
You have the explicit right to cancel your order for up to seven days from order placement, or for seven days of receipt of the goods (whichever is the longer). If you do cancel the order, payment will be returned in the same method it was made less any shipping charges.

To return goods within the 7 days:

1) A designated return merchandise authorisation (RMA) number is required, contact Identivue on 01903 218700 to receive this number 2) The number should be affixed by the Customer to the packaging of the Goods to be returned in a prominent position 3) Goods should be posted, or if originally hand delivered, a call should be amde for them to be picked up between Monday to Friday 9am to 5pm 4) Upon receipt of the returned goods at Identivue Limited, a credit will be issued

To return goods AFTER the 7 days:.

All Goods shall be deemed accepted unless rejected by following the steps above or by giving notice in Writing to Supplier within 7 days of delivery or collection of the Goods. Any such notice shall give detailed reasons for such rejection.

Any payment, credit or refund following return of such rejected Goods to the Customer shall only be given once the same has been received by Supplier from the manufacturer, Supplier or insurer as the case may be. A 40% restock fee will be charged for goods returned for refund anytime after the above mentioned 7 days following the original delivery or collection of the Goods by the Customer.

Before returning any Goods which have been rejected in accordance with the above, the Customer shall comply with Supplier`s returns procedure and in particular but without limitation shall obtain from Supplier a designated return merchandise authorisation (RMA) number and which shall be affixed by the Customer to the packaging of the Goods to be returned in a prominent position. The issue of an RMA number is solely for administrative purposes and shall not be taken as an admission of any fault and/or liability whatsoever on the part of Supplier in relation to the Goods being returned.

No Goods shall be returned without Supplier`s prior approval and Supplier reserves the right to repair Goods rather than accept their return.

If Supplier has agreed to accept the return of Goods other than for the purpose of carrying out any other repair or replacement, the Goods must be returned in their original packaging and in a clean resalable condition failing which Supplier will refuse to accept the same and the Customer shall remain liable for the price thereof.

Where Goods are returned in connection with a trade-in offer from the manufacturer Supplier will accept such Goods as agent for the Customer at the Customer`s risk and expense.

Where a partial return will take an original order below any free shipping offer originally applied, the difference will be subtracted from any refund.